Tuesday, June 09, 2009
I've done business with Cheltenham & Goucester for years. I could often have found better deals elsewhere but I stayed because the people were friendly and efficient. Now these people are to be fired to be replaced, I don't doubt, by call centres. Why? Because Lloyds needs to make savings. Why? Because it took over HBOS. And why did HBOS collapse? Because of, among other things and people, Andy Hornby who has acquired a soft landing for himself at Alliance Boots. Boots used to be like C & G, but it's horrible now. The shops are always in a state of chaos; I avoid them when I can. Why is it so bad? Because it is now owned by a private equity company which sees its customers as cattle. This is not unlike the view of the Labour Party, whose leader so loves the turbo-capitalism which is alive and well and still making our lives worse.
Posted by Bryan Appleyard at 8:01 am